Troubleshooting

A file won’t open

KML Explore says why, and repairs what it safely can. See Files that need repairs for each message and what to do.

The file opens, but the map is empty

• Everything is switched off. Some files hide their layers, and your own switches are remembered per file. Choose Map ▸ Show the File’s Layers, or right-click (touch and hold) the top folder in the layer list and choose Show Everything Inside.
• A search is on. While the layer list’s search has text, the map shows only the matches. Clear the search.
• The map is somewhere else. Press Fit All.
• The placemarks have no place. A placemark without a shape is listed with No geometry, and network links aren’t fetched, so a file that is only a link shows nothing.

Icons are plain pins, overlays are dashed outlines

The file links to its pictures on the web, and KML Explore waits for you: choose Load in the question over the map, or Map ▸ Load This File’s Web Images. If the pictures still don’t come, the server may be gone. See Images from the web.

Areas show in the wrong unit

Tap the area or length on the card and pick a unit, or choose Automatic to go back to the unit that suits the size. Settings ▸ Units sets metric or US. See Settings.

My Location doesn’t show

If you turned location off for KML Explore, the arrow says Location Is Off for KML Explore and where to turn it back on. Indoors, or with Precise Location off, the dot may be far from where you are; the card’s ± says how far it may be off.

Edit, New Map or Export opens the purchase screen

They come with KML Explore Pro. If you bought it on another device, choose Restore Purchases.

A circle won’t take a hole or open the Points table

A circle is changed by its center and radius. To work on its points, draw an area. See Circles and rectangles.

Something else? Write to us.